Blog

Insights & updates

Guides, case studies, and product news from the Touchplot team.

Introducing Touchplot: the live customer journey map

We built Touchplot because static journey maps were holding teams back. Here's our vision for a map that updates itself.

A step-by-step walkthrough from connecting your first data source to sharing a live map with your team.

We analyzed thousands of journey maps to find the most common places customers silently leave. Here's what to look for.

Globex's product team used Touchplot to find a hidden drop-off in their onboarding flow. Here's the full story.

A behind-the-scenes look at how we process thousands of events per second to keep your map up to date.

They look similar but serve very different purposes. Here's when to use each — and how Touchplot bridges the gap.