Real journey maps,
across every kind of business
Each map below is a live Touchplot workspace — funnel metrics, voice-of-customer, and opportunities on one canvas. Open one, click around, then build your own in minutes.
Free-trial onboarding
From first sign-up to activation — where trials stall, what users say in-app, and the fixes that move the needle.
- Activation drop-offs
- In-app feedback
- Aha-moment mapping
Checkout & post-purchase
Cart to delivery to repeat purchase. Cart-abandon spikes sit next to the support tickets and reviews that explain them.
- Cart abandonment
- Review sentiment
- Return reasons
Renewal & expansion
The full account lifecycle — onboarding, adoption, QBRs, renewal — with health signals and churn risks on one canvas.
- Health scoring
- Churn risk
- Expansion openings
KYC & first transaction
A high-friction, high-stakes flow: verification, funding, first transaction — where compliance steps cost you conversions.
- Verification friction
- Funnel leaks
- Trust moments
Support experience
Every contact channel mapped against effort and outcome — so you can see which journeys quietly generate tickets.
- Ticket drivers
- Effort score
- Deflection wins
Patient intake to follow-up
Booking, intake, visit, follow-up — the emotional highs and lows alongside the operational steps that shape them.
- Emotion curve
- No-show drivers
- Follow-up gaps
Want your industry mapped? Ask us for a walkthrough.
Your map could be next
Connect your data or upload research and get a living journey map — free while Touchplot is in beta.