Built for teams who care about the customer experience
Every feature in Touchplot exists to answer one question: what is the customer actually experiencing right now?
Live journey mapping
Build customer journey maps that update themselves. Connect your data once and watch every stage, channel, and touchpoint reflect reality — not a six-month-old workshop.
- Drag-and-drop canvas for touchpoints and stages
- Auto-populated metrics from connected sources
- Multiple journey views (linear, branching, funnel)
Connect everything
Touchplot integrates with the tools your team already uses. Pull in behavioral analytics, CRM records, support tickets, and product events into a unified timeline.
- Native connectors for 50+ tools
- Custom API for proprietary systems
- Webhook support for real-time event streaming
Work together, stay aligned
Customer journeys aren't a solo sport. Comment on touchpoints, tag teammates, and create shared views so product, marketing, and support see the same picture.
- Real-time multiplayer editing
- Threaded comments on any touchpoint
- Role-based permissions and sharing
Catch issues before they escalate
Set thresholds on any metric at any stage. When conversion dips, satisfaction drops, or response time spikes, Touchplot alerts you immediately.
- Customizable alert rules per touchpoint
- Slack, email, and webhook notifications
- Anomaly detection powered by trend analysis
Dashboards your stakeholders will love
Generate clean, presentation-ready views of the customer journey. Filter by segment, time range, or channel — then share a live link or export to PDF.
- Custom dashboard builder
- Scheduled report delivery
- Export to PDF, PNG, or CSV
Ready to get started?
Create your first live journey map in minutes. Free to start, no credit card required.
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